Question 1

What is the difference between GROHE Blue Professional and Pure?

Accepted Answer

Professional delivers chilled, sparkling and still filtered water and needs power plus a ventilated cabinet. Pure delivers still filtered water at ambient temperature, needs no electricity, and fits almost any kitchen.

Choosing

Question 2

Can I add sparkling water to Pure later?

Accepted Answer

No. Carbonation is a property of the Professional system, not an accessory. If sparkling water matters to your household, choose Professional from the start.

Question 3

Does GROHE Blue replace bottled water?

Accepted Answer

For most UAE households it removes the need for bottled still and sparkling water at home, with filtered water delivered straight at the tap.

Question 4

What does my kitchen need before installation?

Accepted Answer

An accessible cold-water supply, a tap hole, under-sink space, and — for Professional — a power socket and cabinet ventilation. A GROHE adviser confirms the final scope during a site check.

Question 5

Is installation included in the product price?

Accepted Answer

No. Installation is quoted separately after the site check and appears as its own clearly labelled line on your draft order for approval.

Question 6

How long does installation take?

Accepted Answer

A straightforward fit is usually half a day. Additional work such as a new valve, socket or cabinet vent is quoted before the visit.

Question 7

How often do filters need replacing?

Accepted Answer

The tap and the app indicate remaining capacity. The interval depends on local water hardness in your emirate and how much drinking water the household draws.

Question 8

Is filtered water separate from mains water?

Accepted Answer

Yes. GROHE Blue taps carry a separate waterway, so filtered water never mixes with the standard mains supply used for washing up.

Question 9

How do I clean the system?

Accepted Answer

The tap prompts a guided cleaning cycle. A cleaning cartridge is fitted for the duration of the cycle, then the filter is refitted. Use only a soft cloth and mild cleaner on the finish.

Question 10

Is payment taken when I confirm a configuration?

Accepted Answer

No. Confirming creates an editable draft order. An adviser reviews it, revises it if the site check changes anything, and you approve the latest revision before paying.

Question 11

What happens after I confirm a draft?

Accepted Answer

You receive a reference, an adviser reviews suitability and installation scope, and the draft reappears in My GROHE Blue with any changes highlighted for your approval.

Question 12

Are prices inclusive of VAT?

Accepted Answer

Yes. All AED prices shown include 5% VAT. Installation and any additional kitchen work are quoted separately.

Question 13

What does the warranty cover in the UAE?

Accepted Answer

Manufacturing defects and covered repair labour. Consumables, kitchen modifications and damage from non-genuine parts are chargeable. Exact duration and terms are confirmed in writing by your adviser before payment.

Question 14

How do I book a service visit?

Accepted Answer

Through your adviser. Symptoms are diagnosed first — many are resolved by a filter change — and any parts or extra labour are added to a draft for your approval.

Frequently asked questions.

What would you like to know?

Still deciding between Professional and Pure?

Related guidance

Installation criteria

Filters and CO₂

Running costs

Frequently asked questions.

What would you like to know?

What is the difference between GROHE Blue Professional and Pure?−

Can I add sparkling water to Pure later?+

Does GROHE Blue replace bottled water?+

What does my kitchen need before installation?+

Is installation included in the product price?+

How long does installation take?+

How often do filters need replacing?+

Is filtered water separate from mains water?+

How do I clean the system?+

Is payment taken when I confirm a configuration?+

What happens after I confirm a draft?+

Are prices inclusive of VAT?+

What does the warranty cover in the UAE?+

How do I book a service visit?+

Still deciding between Professional and Pure?

Related guidance

Installation criteria

Filters and CO₂

Running costs